Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
I initially set up my Roku Express and entered in WiFi information. It hasn’t worked since then! I only get a purple screen with ROKU on it, I can’t even get to settings to factory reset. I’ve tried unplugging everything and using a paper clip to reset on the device itself but nothing has helped me get past this screen. Most of the time, the ROKU symbol is in motion but today it is still. When I tried calling Roku, they can’t help over the phone because I only have the Express.
If you are still unable to resolve your issue and cannot perform a factory reset on your device, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.