Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Turtlekala
Level 7

Roku won’t connect and I’ve read the posts

My Roku disconnected in the middle of a Discovery Plus program. Now it won’t connect to my WiFi which it has been connected to for months. I restarted  my router. I restarted Roku. I unplugged my router. I unplugged Roku. I moved my Roku to within 6 inches on my router (it was only 3 feet before). I reset Roku to factory settings.  I’m connecting to 2.4 Ghrz. I’m extremely frustrated and disappointed. Next step is to get rid of Roku and post my complaints on social media. 

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13 REPLIES 13\
renojim
Community Streaming Expert

Re: Roku won’t connect and I’ve read the posts

@Turtlekala, do you have XFinity as your ISP?  If so, they've made changes in customer's routers that need to be reverted.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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stargazr19761
Level 9

Re: Roku won’t connect and I’ve read the posts

For my own information and to clarify...what changes need to be made.

 

It doesn't help the person if you don't tell them what they need to do.

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Connie3
Level 7

Re: Roku won’t connect and I’ve read the posts

My Roku won't hook up to my wifi I factory reset it I've done everything.what do I do next

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stargazr19761
Level 9

Re: Roku won’t connect and I’ve read the posts

Connie I'm so gonna sound like a **bleep**. 

I don't know. Wifi issue. I'd probably reboot the router and then the roku.

I don't know everything. I'm just a hillbilly with delusions of grandeur.

I hope ya get it fixed though.

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Connie3
Level 7

Re: Roku won’t connect and I’ve read the posts

I'm just a country girl about to throw it out the door. I been on phone with cox cable it's not my wifi..the Roku is not hooking up to it

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allfourseasons
Level 8

Re: Roku won’t connect and I’ve read the posts

Hi,

What isp do you have?

What error message number are you getting?

Is the 2.4ghz on your isp app for your router on b/g/n?

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stargazr19761
Level 9

Re: Roku won’t connect and I’ve read the posts

lol...don't throw it out

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stargazr19761
Level 9

Re: Roku won’t connect and I’ve read the posts

Why are we getting isp errors? I don't understand that.

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Turtlekala
Level 7

Re: Roku won’t connect and I’ve read the posts

I don’t have Xfinity. I have Cox

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