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Our Roku device seems to be defective. I've tried resetting the device, changing batteries in the remote, and anything else I can think of, but the Roku will not respond to the remote which makes it impossible to get beyond the setup.
I also tried downloading the Roku remote app, but the app does not detect the device and can't connect.
The device turns on and enters setup mode and when you click the remote a light does flash on the device, but it just doesn't respond. We've tried changing batteries and doing a factory reset a few times.
Since the device isn't detected on the Roku remote app, this makes me think the device has an issue.
The remote app won't see any Roku until it's connected to the same network as the device with the app, and there's no security settings on the network that hides connected devices from each other. I suggest redoing the factory reset and trying again. That worked recently for another user with the same issue.
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