Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Roku unit will not restart after software upgrade

My wife and I are purchasing Roku units for out TVs in our house.  I just purchased a unit from Amazon that won't restart after the software update.  I have tried it on a couple of TVs in the house with not luck.  Any suggestions?  

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2 Replies
Level 15

Re: Roku unit will not restart after software upgrade

Try a factory reset.  You don't say what model number you have, but they all have a tiny pin hole somewhere.  Connect it to power and find something to stick in the hole to press the button.  Hold it in for no less than 30 seconds.



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Level 16

Re: Roku unit will not restart after software upgrade

Do you have an sd card installed in the Roku? If so, try removing it and see if it will now start up.
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