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alexgunnergabbi
Level 7

Roku ultra is losing HDMI connection in my TV screen goes black

My Roku ultra box is connected properly and has lost HDMI connection and cannot find it. I  have a black blank screen but everything is definitely hooked up correctly not sure what to do I’ve tried to unplug the Roku I’ve change the HDMI cord to check I’ve done everything possible and now when I turn on my Roku I continue to have a black screen on my TV telling me at searching for signal?

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku ultra is losing HDMI connection in my TV screen goes black

@alexgunnergabbi

Thanks for the post.

Have you tried using another HDMI port on your TV?

For troubleshooting purposes, have you tried connecting your device to another TV to see if you are experiencing the same issue?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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