Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Roku ultra doesn’t work

spent about 5 hours trying to set it up and it wouldn’t let me get past the “activate your roku player” using a computer. It would give me a code but would never stay connected to roku service and I would have to get a new code. Before I could finish setting up it would disconnect and I would have to try it again. I am returning it tomorrow and getting money back and I am going to try amazon fire stick

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Roku ultra doesn’t work


Thanks for the note.

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can setup and activate your device. Once your device has been setup, then trying switching back to your home wireless network.


Danny R.
Roku Forum Moderator
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