Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 8

Roku technical issues?? Home screen frozen

Where do you report technical difficulties?? This community page is very confusing
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5 Replies
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Level 16

Re: Roku technical issues?? Home screen frozen

Did you unplug your Roku count to 30 and plug it back in?

Roku Ultra ---Ethernet rules---
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Level 8

Re: Roku technical issues?? Home screen frozen

I still cannot access any channels on Roku my home screen is frozen.

I cannot seem to find any resolution or place to file a technical issues complaint.
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Level 8

Re: Roku technical issues?? Home screen frozen

Yes it has actually been unplugged for an hour while I was in session still no movement on the home screen
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Level 8

Re: Roku technical issues?? Home screen frozen

both of my roku devices are not working. 

is there a technical issue w/roku? is that posted anywhere or a place i can look for service outages?

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Level 16

Re: Roku technical issues?? Home screen frozen

You haven't really told us anything about your hardware. So we can only guess what is going on.

How long have you had it, was it working before, where are you, TV type ,Roku model.

If the Home screens frozen does it do anything in reaction to your remote?

Is your remote paired correctly?

https://community.roku.com/t5/Welcome-to-the-Roku-Community/bd-p/welcome 

Roku Ultra ---Ethernet rules---
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