Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Roku Employee
Roku Employee

Re: Roku stuck on set up language screen and remote won't work

@dhb 

Thanks for the post.

Based on your post, we are not quite sure if the issue is with your remote or during your setup. 

If you are having remote issues, please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturers, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku stuck on set up language screen and remote won't work

Interesting twist. After a factory reset didn't change anything on the 49S325, I decided to see what happened if I swapped remotes between the 49" and the 65". Surprise, it urns out our renters swapped the two Roku remotes, so while the one for the 49" worked with the 65", the reverse was not true. The remotes and TVs are now clearly so hopefully that won't happen again.  

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