Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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barjastehsina
Level 7

Roku streaming stick not working

I got a new Roku streaming stick 3600 device. When I want to use it( for the first time), it shows the Roku logo and then a black screen. what should I do?

It is not easy to use this device for the first time.

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1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku streaming stick not working

@barjastehsina 

Thanks for the inquiry.

How are you powering the device? Is the device powered through the TV USB port or is it plugged into a wall outlet with the provided cable and adapter? We would recommend using the latter.

Please keep us posted. With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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