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Collmeleen
Level 7
‎05-20-2020 06:42 AM

Roku streaming stick —> Did I break it?

Hey guys I have the roku streaming stick and I’ve always moved it back and forth from one tv to another but I think during my move it may have gotten a little messed up. I have it plugged into the outlet as well as the streaming stick and I don’t remember the plug to the streaming stick part like even coming out. It’s plugged in both ends but the tv says there’s no source or like roku... do we think the streaming stick is broken / the thing that attached to the stick.. i tried posting a pic but it’s being weird 

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atc98092
Community Streaming Expert
‎05-20-2020 08:24 AM

Re: Roku streaming stick —> Did I break it?

Yeah, I'd like to see a picture. I can't quite get the image of what you're describing. If the plug portion of the Stick came detached from the Stick, then yeah it's busted. But if everything looks intact, it might just be some dust or debris in either the TV port of the Stick connection. Take a close look for any dust bunnies in there. 

Dan

Roku Community Streaming Expert

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makaiguy
Community Streaming Expert
‎05-20-2020 12:29 PM

Re: Roku streaming stick —> Did I break it?

@Collmeleen wrote:

Hey guys I have the roku streaming stick and I’ve always moved it back and forth from one tv to another but I think during my move it may have gotten a little messed up. I have it plugged into the outlet as well as the streaming stick and I don’t remember the plug to the streaming stick part like even coming out. It’s plugged in both ends but the tv says there’s no source or like roku... do we think the streaming stick is broken / the thing that attached to the stick.. i tried posting a pic but it’s being weird 

This may not be the exact model of your stick but it should help with the terminology:

 

Streaming Stick phyiscal configurationStreaming Stick phyiscal configuration

HDMI is not removable.  It plugs into HDMI socket on TV.

USB is removable.  It goes to power source.

 

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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