Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 8

Roku stopped working

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11 Replies
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Roku Employee
Roku Employee

Re: Roku stopped working

@Rw6621 

Thanks for the post.

Can you please clarify the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: Roku stopped working

There is i think a red light on and it will not access from my tv. 

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Roku Employee
Roku Employee

Re: Roku stopped working

@Rw6621 

Thanks for the information.

Can you please specify more information about what you are experiencing? How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet with the provided cable and adapter?

Are you seeing anything on your screen when trying to access the Roku device?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: Roku stopped working

It is plugged into the wall and hdmi1 and only shows black screen. On roku the light appears to be blue and red mixed...roku is not appearing when connected at all

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Level 8

Re: Roku stopped working

20201022_134755.jpg

The roku is connected to wall light on roku appears blue/red mixed. Tv is blank. I need my roku asap. Thought about firestick but i loved my ROKU.plus i didnt watch it but maybe 3 times before in quit.i couldnt reach u by phone.

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Level 8

Re: Roku stopped working

I tried resetting with paper clip lights are still solid. Almost like roku is frozen

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Level 8

Re: Roku stopped working

Screenshot_2020-10-22-14-29-04.png

Blue and red.....my camera doesnt take good pics

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Level 8

Re: Roku stopped working

I have tried unplugging the device for 10 min several times its warm to touch..didnt help...i think this is a defective device and i need a replacement asap

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Level 8

Re: Roku stopped working

Are you the only ome WORKING.this is awful

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