Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Roku stick not staying linked

My Roku 3500 was working perfect at my old place. Moved house and Roku stick does not want to stay activated. Everytime I switch the tv off and on again I need to reactivate (link the stick) to my account as well as link the remote to the stick. Anybody have an idea way this is happening? I have factory reset did not do anything.

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Level 7

Re: Roku stick not staying linked

I have but what did you do?
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