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Level 8

Roku stick 3810X not connecting

Have a 3810X Roku Streaming Stick. 
I lost my internet for about 20 min everything else in the house is up except the roku.

When I check it I get Wireless connection good, Internet connection Poor. 
error 018

I have reset it, restarted it, unplugged and replugged it in. 

Nothing physically changed in either the modem or the roku. it was all outside the house.

Please help.

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Roku stick 3810X not connecting


Thanks for the inquiry.

We would recommend taking a look at the troubleshooting steps regarding that error code on our Support page here: What should I do if I cannot connect to my home network or the internet?

Please keep us posted what you find out.


Danny R.
Roku Forum Moderator
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