Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Roku setup code vs. email setup

I work for a custom AV installer and one of our recent jobs involved installing 7 Roku Ultras in a client's home. I noticed, during this setup, that some of the Rokus will display a 4-digit code that you are to enter on, and some of the Rokus require you to type in the email address on the Roku itself and wait for an email to come through to complete the setup. This is only a problem for us because the clients are not always at home and they are usually very busy people who may not be able to get away long enough to set up their Roku while at work, which leaves us at a standstill if we have nothing else to do. I was just wondering, why is the case? All of the Rokus were bought at the same time, all the same model, but some prompted email setup and some allowed us to setup with

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3 Replies
Level 21

Re: Roku setup code vs. email setup

Those that want an email address, I would do factory reset and see if you get link code on screen for them too. 

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Level 7

Re: Roku setup code vs. email setup

You have a choice.  

If you look closer at the screen during set up you'll discover that there is a button under the input field that will permit you to switch to the pin.  But I agree!  New units never been used before should have the same factory default.  Someone in quality control is dozing on the job. Smiley Surprised

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Level 20

Re: Roku setup code vs. email setup

@Curmudg_mike wrote:

Someone in quality control is dozing on the job. Smiley Surprised

Or.. some store is selling returned merchandise as new.

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