Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Lucasbrazil
Level 7

Roku screen

a problem with my ROKU I am watching any channel and after 3 minutes it goes back to the home screen I have already changed the USB port of the TV to a charger and plugged it in but I did not solve it as I do to resolve this issue. 

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makaiguy
Community Streaming Expert

Re: Roku screen


@Lucasbrazil wrote:
a problem with my ROKU I am watching any channel and after 3 minutes it goes back to the home screen I have already changed the USB port of the TV to a charger and plugged it in but I did not solve it as I do to resolve this issue. thank you

 


First, you've included your email address in a public post.  Roku won't respond via email, they'll just place any response here in the forum.  Meanwhile, your address is out there where it can be seen by any spammer or scammer who comes by or uses an automatic bot or spider to scour the web and grab such things.   I've removed your address from my quote of your post, but I'd suggest you edit your original post via clicking the 3 vertical dots in the upper right corner of your post.

As to your problem...

One of the things that can cause this is powering your Roku device by plugging it into a USB port on your television. The ports on many televisions only supply 0.5 amp, which is not enough to power a Roku reliably.

It is recommended that you power your Roku device via the power adapter that came with it, plugged into your house power. If you no longer have the USB power adapter that came with your device, you may have another one handy from another device that can be used -- just make sure the tiny print on it confirms it has a 5 volt dc output of at least 1 amp.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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