Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Roku screen blinking then turned off

Hi I just received my Roku Express and did the setup correctly. Everything is plugged in well. I was on the screen entering my WiFi password when the TV screen started blinking and then turned off. My TV is still on and the Roku device light is still on and flashing. What can I do? 

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3 Replies
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Roku Employee
Roku Employee

Re: Roku screen blinking then turned off

@Ginette30 

Thanks for the inquiry.

We would recommend trying to connect your device using another HDMI port on your TV as well as switching out the HDMI cable used to connect your device.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku screen blinking then turned off

I did that still doesn't work... 

Is the Roku light supposed to be flickering or just turned on?

I don't know what to do to make it work... please help.

Thank you. 

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Roku Employee
Roku Employee

Re: Roku screen blinking then turned off

@Ginette30 

Thanks for the update.

Have you tried plugging in your device into another TV to see if it is working and are able to set up the device? If the device is able to work on another TV, then it would appear it could be a TV issue.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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