Getting Started - Setup & How-to

[Ginette30]

Hi I just received my Roku Express and did the setup correctly. Everything is plugged in well. I was on the screen entering my WiFi password when the TV screen started blinking and then turned off. My TV is still on and the Roku device light is still on and flashing. What can I do? 

[RokuDanny-R]

@Ginette30 

Thanks for the inquiry.

We would recommend trying to connect your device using another HDMI port on your TV as well as switching out the HDMI cable used to connect your device.

Please keep us posted.

Thanks,
Danny

[Ginette30]

I did that still doesn't work... 

Is the Roku light supposed to be flickering or just turned on?

I don't know what to do to make it work... please help.

Thank you. 

[RokuDanny-R]

@Ginette30 

Thanks for the update.

Have you tried plugging in your device into another TV to see if it is working and are able to set up the device? If the device is able to work on another TV, then it would appear it could be a TV issue.

Please keep us posted.

Thanks,
Danny