Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
Roku's email link goes to a web page that has "encountered an unexpected problem"
I've attempted 7-8 times to get my Roku Ultra set up. All goes fine until the email is sent with the link for final set up. I click the link and it always takes me to a Roku page that says, "We've encountered and unexpected issue. Please try again later." Well, I've tried with the same results. Is Roku down?
Re: Roku's email link goes to a web page that has "encountered an unexpected problem"
Thanks for writing back so quickly; however, it would seem that the complete process is not exactly as the video infers. I have no code to enter as now the process is that Roku sends an email with a web link. Supposedly, you click on the link and a web page is supposed to come up with the confirmation code that you're to enter into the Roku Ultra. Not so... the web page comes up with a notice that something has gone wrong. When I go back and try it again, the same thing continues to happen. The link sent to my email just goes to the same Roku page that an "unexpected problem" has occurred. I'm curious if Roku is having some internal webpage issues...
If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.