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Trevas
Level 7
‎10-11-2020 07:30 PM

Roku restarts to home screen

Roku app repeatedly kicks me out of any channel I’m watching to home screen. What causes this? How can i solve this?

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2 REPLIES 2\
makaiguy
Community Streaming Expert
‎10-12-2020 07:09 AM

Re: Roku app

These things are just little special purpose computers. Like their big brothers sometimes you need to clear things out by restarting them.

Restart via Settings > System > System restart (Or for Roku TV: Settings > System > Power > System restart)

If a restart doesn't do it, try pulling the power plug to the device for a minute or so then plugging it back in.

Let us know how you make out.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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RokuDanny-R
Roku Employee
Roku Employee
‎10-12-2020 05:24 PM

Re: Roku restarts to home screen

@Trevas 

Thanks for the inquiry.

In addition to what @makaiguy suggested, how are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet? We highly recommend the latter.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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