Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Roku premier won't load startup screen

I connected my new roku premier and get nothing but black screens. I have tried all HDMI inputs and 2 different power cords. I reset my TV to its default settings. Still nothing

Any ideas?

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2 Replies
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Roku Employee
Roku Employee

Re: Roku premier won't load startup screen

@cssmith99 

Thanks for the post.

How are you powering the device? Is it plugged into the TV USB port or plugged into a wall outlet? Have you tried switching out the HDMI cable to see if that resolves the issue?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku premier won't load startup screen

it's being powered from a power strip

 

Chad

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