Getting Started - Setup & How-to

[cssmith99]

I connected my new roku premier and get nothing but black screens. I have tried all HDMI inputs and 2 different power cords. I reset my TV to its default settings. Still nothing

Any ideas?

[RokuDanny-R]

@cssmith99 

Thanks for the post.

How are you powering the device? Is it plugged into the TV USB port or plugged into a wall outlet? Have you tried switching out the HDMI cable to see if that resolves the issue?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

Thanks,
Danny

[cssmith99]

it's being powered from a power strip

Chad