Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
I am using the roku streaming stick plus. I have a samsung smart tv. All goes well, connects to network does updates... but then goes back to lets get started..keeps doing that... tried several times. Does not go the next step after updates
Make sure you're using the supplied power adapter and not the TV's USB port for power. If you're already doing that, try a factory reset. Find the reset button (which may be behind a pinhole that will require a paperclip to depress) and press and hold it for at least 30 seconds while ignoring anything happening onscreen.
Thanks. I am using the power adapter. How do i reset the streaming stick. As mentioned i cannot do it through my TV. There is nothing after download is complete. Just roku symbol and then purple screen. Nothing appears
Do you know the model number of the stick? I don't know if it's written on it somewhere or it should be on the box if you still have it. All the sticks I've seen either have a reset button along the edge or a pinhole somewhere to access the reset button.
Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.