Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Alejandra
Level 7

Roku needs to be setup every time I turn it on

I got a new Roku Express. I finished up the configuration then I turn off the Tv and when I turn it back on it needs to be setup again. I have done this several times. I am able to add channels, watch movies and everything but if the TV is turn off It turns on as is the first time I am using it. 
I tried to create a new account, I used another network, I changed the HDMI port I was using and plugged it in another one. Hard reset it too. I reset the modem just in case it was related with the network, but it sounds more like the device memory or the Roku account... please help.

0 Kudos
5 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku needs to be setup every time I turn it on

@Alejandra 

Thanks for the post.

How are you powering the device? Is the device plugged into the TV USB port or is it plugged into a wall outlet with the provided cable and adapter?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
cgott567
Level 7

Re: Roku needs to be setup every time I turn it on

I notice this was a while ago but I have the same issue now. Can I still get help?

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku needs to be setup every time I turn it on

@cgott567

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? In addition, how are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
cgott567
Level 7

Re: Roku needs to be setup every time I turn it on

I am using the streaming stick plus and I have it plugged into a wall outlet. Every time I turn the monitor on (that which the roku is connected to), I am at the let’s get started screen and I have to go through setup every time, put in my wifi, screen settings, and then I put in my email and finally when I’m on the last page of the activation process on my phone, the roku seems to remember me.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku needs to be setup every time I turn it on

@cgott567

Thanks for the information.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to pass along your information to our Support team who will assist you further.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos