Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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kp4
Level 7

Re: Roku load screen frozen

Same. @RokuDanny-R I will send you my email and serial number.

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TallEddieRay
Level 8

Re: Roku load screen frozen

Having same issue with Roku Express 3700+.  I have tried hard reset for 30 seconds, as well as leaving it unplugged for a week.  Prior to this situation, the device factory reset all by itself and I spent a day linking it back to my account.

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c_hern44
Level 7

Re: Roku load screen frozen

I am having this same issue! I’ve researched multiple ways to reset and things to try but nothing has worked. It’s driving me nuts. We can’t access anything at all it just stays on the loading screen

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku load screen frozen

@c_hern44 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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raetae8
Level 7

Express stuck on loading screen

I have the Roku Express (3931X) and it is stuck on the loading screen. The word “Roku” is bouncing and making a “loading” sound. It’s been doing this for over an hour. I was mid-episode when this started. I have tried all the recommended solutions, but nothing has worked. I received this at Christmas and it’s frustrating that a new device is malfunctioning already. Is there something else I can do to fix this? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Express stuck on loading screen

@raetae8 

Thanks for the post.

Have you tried performing a factory reset on the device to see if you can setup your device? For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Purebredmutt
Level 7

Re: Roku load screen frozen

@RokuDanny-R 

 

Mine is doing the exact same thing as others has described. Just stuck on the loading screen. I've tried all the "tricks" but have had no treat. No way to fix this?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku load screen frozen

@Purebredmutt 

Thanks for the post.

We would recommend trying to perform a factory reset on your device. 

For more information regarding how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please make sure to hold down the reset button for 30 seconds regardless of what is happening on the screen.

If you are unable to resolve the issue after trying to perform a factory reset, please send me a PM with your Roku account email address, and include the serial number on the Roku device, along with a summary of the issue you are experiencing. I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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A_guila_r
Level 7

Re: Roku load screen frozen

Please help i have a roku 2 that i have used for a long time and now just stuck on frozen screensaver nothing works i have tried the factory reset and unplugging all cables several times with same result. What can i do to resolve?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku load screen frozen

@A_guila_r 

Thanks for the post.

Can you please provide more information regarding your device? What specific model is your Roku 2?

When trying to perform a factory reset, please make sure to hold down the reset button for at least 30 seconds regardless of what is happening on the screen.

With more information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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