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carolpocs
Level 7

Roku keeps restarting after software update

I just got a Roku Express. After setting up the wifi, it said that it would update the software and restart, but it's been restarting over and over, the only thing I see on my tv is the roku sign that "jumps", and my remote doesn't take me anywhere. I tried resetting manually but that doesn't work either. Can someone please help me?

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makaiguy
Community Streaming Expert

Re: Roku keeps restarting after software update


@carolpocs wrote:

I just got a Roku Express. After setting up the wifi, it said that it would update the software and restart, but it's been restarting over and over, the only thing I see on my tv is the roku sign that "jumps", and my remote doesn't take me anywhere. I tried resetting manually but that doesn't work either. Can someone please help me?


Some people with this problem have reported success by using a wifi hot spot on their mobile phone as the internet connection. If/when it completes the update successfully then they could switch it back to using their home wifi network.

If you don't have a phone hot spot available you could take it to a friend or neighbor's and try using their wifi for the update.

Note: this has not been universally successful, but many people have reported it worked for them.

Roku Community Streaming Expert
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