@carolpocs wrote:
I just got a Roku Express. After setting up the wifi, it said that it would update the software and restart, but it's been restarting over and over, the only thing I see on my tv is the roku sign that "jumps", and my remote doesn't take me anywhere. I tried resetting manually but that doesn't work either. Can someone please help me?
Some people with this problem have reported success by using a wifi hot spot on their mobile phone as the internet connection. If/when it completes the update successfully then they could switch it back to using their home wifi network.
If you don't have a phone hot spot available you could take it to a friend or neighbor's and try using their wifi for the update.
Note: this has not been universally successful, but many people have reported it worked for them.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
