Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Roku keeps resetting

It keeps resetting and going back to the setup screen

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1 Reply
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Roku Employee
Roku Employee

Re: Roku keeps resetting

@Nicolegsm 

Thanks for the post.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet with the provided cable and adapter?

Please also be aware that the Roku Streaming Stick (3400) is a much older device, it's possible that the device may simply be on its way out.

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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