Getting Started - Setup & How-to

[ORUKUSAKI]

I plugged in Roku device and all I'm seeing is a limited menu screen in German. I did not see a ROKU logo screen and a menu where I am able to set a language. I tried to just go with it and set up the device anyway, in German. I was able to select a resolution, I think. Then the screen returned to the German menu that I can not read. I was not able to choose a WIFI device or any other options for that matter. Just the same resolution select with a short checklist that indicates progress is being made. What gives?

[boogernose]

Where are you?

And where did you buy the Roku???

which Model are you using?

[ORUKUSAKI]

New York. Purchased Roku Ultra on Amazon.

[boogernose · Accepted solution]

I would definitely do a factory reset to where you can get to Home

and then settings

Its an Ultra so there is a reset button on the bottom.

Hold it down a good 30 seconds without any MicroSD.

You should get the bouncing Roku and Home where you can reset everything.

Amazon is very good at taking things back and exchanging them.

There was a big Xmas rush so I imagine this screwed things up.

Orukusaki sounds very German so Im sure that was it.