Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Roku freezing up during setup/trying to connect to wifi

I recently moved my Roku stick from my apartment to my house.  I am setting it up on a new TV and I can get to selecting the WiFi network then it freezes after I enter the first letter of the WiFi password.  Sometimes it freezes before I even get to that point!  I have reset it, unplugged it, re-paired the remote.  Nothing seems to help!  Any suggestions on what I can do to fix the problem?  Thanks 

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Roku Employee
Roku Employee

Re: Roku freezing up during setup/trying to connect to wifi

@Mbunn 

Thanks for the post.

What Roku model device do you have? When you say you rest the device, does that mean you performed a factory reset?

With more information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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