Getting Started - Setup & How-to

[Mbunn]

I recently moved my Roku stick from my apartment to my house.  I am setting it up on a new TV and I can get to selecting the WiFi network then it freezes after I enter the first letter of the WiFi password.  Sometimes it freezes before I even get to that point!  I have reset it, unplugged it, re-paired the remote.  Nothing seems to help!  Any suggestions on what I can do to fix the problem?  Thanks 

[RokuDanny-R]

@Mbunn 

Thanks for the post.

What Roku model device do you have? When you say you rest the device, does that mean you performed a factory reset?

With more information, we will be able to assist you further.

Thanks,
Danny