Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Thegriz
Level 7

Roku express wont setup past the update screen just starts over to Roku logo screen

We bought my daughter the Roku express and I have been trying to set it up. It let's me pick the language, it connects to internet then it says it has an update. Then it starts right back to the Roku screen to pick my language.

0 Kudos
1 REPLY 1\
makaiguy
Community Streaming Expert

Re: Roku express wont setup past the update screen just starts over to Roku logo screen

@Thegriz-

Luckily for me I've never experienced your problem, but ...

When the setup fails to complete after the software update runs, here are a couple of things that some people have found to work for them. They may not be universally successful, but they are worth a try.

Easiest to try, so try this first: Restart your router, even if other devices have no trouble connecting. When your router has completed its startup, try repeating your Roku setup.

More involved: Repeat the setup by connecting to a different wifi network - perhaps via a wifi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the startup. If successful, then redo the wifi connection to use your intended wifi network via Settings > Network > Set up connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.