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Seiraa21
Newbie
‎03-10-2022 04:22 AM

Roku express will not update

I brought a Roku express and connected via HDMI. I logged in with my account and received an activation email and after setting up each time it says the Roku is updating and will restart after. Once it restarts it takes me back to sending another activation email. I’ve done it multiple times and also tried a different account and it’s still not working.

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DBDukes
Community Streaming Expert
‎03-10-2022 04:38 AM

Re: Roku express will not update

@Seiraa21 

This may not resolve anything, but it may be worth a shot.

Try a hard reset via the Reset button/pinhole (depending on model number, some have a button, others a pinhole). With power applied, press and hold for no less than 30 seconds. Pay no attention to the screen, or anything other than the clock. A full 30 seconds.

If that doesn't resolve it, there are some other workarounds to try, but this should be the quickest, easiest right now.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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renojim
Community Streaming Expert
‎03-10-2022 12:17 PM

Re: Roku express will not update

Also, make sure you're using the supplied power adapter and not your TV's USB port.

Roku Community Streaming Expert

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I am not a Roku employee.
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