After a couple of years without any technical problem, I have hit a huge snag.
Everything is normal until I’m on the home screen with my various streaming apps.
When I select an app, I hear the usual beep but the app won’t open. This is the case with all the apps.
In my attempts to find the problem, I checked my settings. Everything was normal until I got to the system update. It told me the last software update was Oct.6. I then checked to see if my software is update. That was an hour ago. The software update is continuing to check for new software.
I have unplugged my Roku Express to end the software check, but it is still there when I plug it back in.
I’m now going to unplug it again and leave it unplugged overnight to see if that will break the cycle.
As you may have guessed, I am not gifted technically so I would very much appreciate simple advice on what I might do.
So, is it working now?
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."
No. It’s still in the infinite software update. I’m now going to leave it plugged in all day and see how patient I can be.
If it suddenly starts working, great. However, were I in that situation, I'd take a different approach.
First, since the Roku Express is 2.4 GHz only, and if my wireless router was furnished by my ISP, I would confirm they didn't change the settings from b/g/n to g/n. If they did, I'd change them back.
If that wasn't the issue, and with a Roku stuck in update mode, even after a power cycle, I'd do a factory reset. With power applied, I would hold the RESET button for no less than 30 seconds. I would also realize that no less than 30 seconds means exactly that.
If that didn't resolve it, I would consider the Roku broken.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."
Thanks for the advice. I will try it shortly and let you know how I get on. Im currently using a different Roku Express on a different TV to watch live football.
Thank you.
You're watching football? At 11:13? What game is on this early?
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."
Soccer. Real football. 😀 The Premier League in England. It’s my passion and when DAZN won the streaming rights in Canada I had to get Roku to access DAZN on my smart TV.
Well, nothing worked so I took your final advice — get a new one. It works perfectly so I’m happy again. Thank you very much for taking the time to advise me.
Sorry the solution involved buying a new device. Roku devices, even the Express, should last a while. If you have an original Express, that's five years. There's two ways of looking at that: Hey, a cheap streamer lasted five years, and Hey, it only lasted five years.
Regardless, I'm glad things are working now.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."