Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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HierLTD
Level 7

Roku express 3930x stuck on boot screen.

Hi i have recently encountered today an issue with my roku express 3930x. The device wass just being used to watch a show. It was paused and left idle for a moment. All of a sudden the device resets itself and returns to the boot menu with jingle and bouncing letters. For 6 hours it has been doing this, i need help. I am using tv usb port.

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5 REPLIES 5\
Tivoburkee
Community Streaming Expert

Re: Roku express 3930x stuck on boot screen.

Well you shouldn't, it should be powered by using usb power adapter and usb cable that came with roku and plug it into a wall outlet. 

Edmund
Roku Community Streaming Expert

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HierLTD
Level 7

Re: Roku express 3930x stuck on boot screen.

I have been using the cord and box for the better part of the past year, only yesterday when i had this experience i tried plugging it into the tv itself. Btw this tactic that is being referenced is just a failsafe so they dont have to acknowledge fault on their device. So lets not go down that road and offer some actual help instead of trying to attack

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renojim
Community Streaming Expert

Re: Roku express 3930x stuck on boot screen.

If it's stuck on the boot screen and you've tried two different power sources then your only other option is a factory reset.  Find the reset button and hold it in for no less than 30 seconds while the power is connected.  If that fails, you have to go the warranty return route.

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HierLTD
Level 7

Re: Roku express 3930x stuck on boot screen.

Its looking like i will have to go the warranty route, ive tried the factory reset option, but it doesnt seem to be working, i hold down the button but everytime at 10 seconds the lights will blink real quick and reboot itself instead

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renojim
Community Streaming Expert

Re: Roku express 3930x stuck on boot screen.

Try to keep holding in that button for a full 30 seconds (use a timer) regardless of whatever lights are flashing or what's happening onscreen.

Roku Community Streaming Expert

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