Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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JP2069
Level 7

Roku doing battle with Sony TV?

I successfully installed and activated Roku streaming stick +, and did a little exploring, but I wanted to see something on Netflix and didn't want to fool around with Roku yet because I didn't know it.. So I picked up my Sony TV remote intending to access Netflix. As soon as I touched a button, the screen went blank and I couldn't get anything from any source thereafter. I shut everything down and restarted, but now I can't get Roku.
We view TV through a projection system using a six or seven-year-old so-called Sony TV with a Blu-ray player, and a Sony receiver. I don't know how to restore Roku or troubleshoot.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku doing battle with Sony TV?

@JP2069 

Thanks for the inquiry.

Can you please provide us more information about the issue you are experiencing? Have you unplugged the Roku device to see if you are able to use your TV again? How are you powering the Roku device when you use it? Is the device plugged into the TV USB port or is it plugged into a wall outlet with the provided cable and adapter?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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