Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Roku doesn’t work

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My roku se was just working this morning and now it is no longer working. There is no white lights anymore. I tried to do the reset bottom on the roku and checked all the connections and unplugged and replugged them in. Somebody please help me!!

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Roku Employee
Roku Employee

Re: Roku doesn’t work

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@jlfollin 

Thanks for the update.

If you are unable to resolve the issue, 

Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Roku doesn’t work

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@jlfollin 

Thanks for the post.

How are you powering the device? Is the device plugged into the TV USB port of it is plugged into a wall outlet with the provided cable and adapter?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku doesn’t work

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Hello, it is plugged into the power strip with the rest of my tv equipment (dvd player and cable box). 

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Highlighted
Roku Employee
Roku Employee

Re: Roku doesn’t work

Jump to solution

@jlfollin 

Thanks for the update.

If you are unable to resolve the issue, 

Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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