Getting Started - Setup & How-to

[jlfollin]

My roku se was just working this morning and now it is no longer working. There is no white lights anymore. I tried to do the reset bottom on the roku and checked all the connections and unplugged and replugged them in. Somebody please help me!!

[RokuDanny-R]

@jlfollin 

Thanks for the post.

How are you powering the device? Is the device plugged into the TV USB port of it is plugged into a wall outlet with the provided cable and adapter?

Please keep us posted.

Thanks,
Danny

[jlfollin]

Hello, it is plugged into the power strip with the rest of my tv equipment (dvd player and cable box). 

[RokuDanny-R · Accepted solution]

@jlfollin 

Thanks for the update.

If you are unable to resolve the issue, 

Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny