Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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LoisD
Level 7

Roku device won’t activate

I’m having the same issue. It says I’m done with activation through the email, but the roku isn’t moving forward.

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku device won’t activate

Hello @LoisD

We're here to help!

We would recommend performing a factory reset on the affected device then try activating it once again.

Performing a factory reset using the hardware reset button

  1. On the back or bottom of each Roku device is a reset button. On some devices, there is a tactile button, while other devices have a pinhole button.
  2. If your device has a pinhole button, you will need a paperclip to perform the factory reset.
  3. Once the reset button is located and your Roku device is powered on, press and hold the reset button firmly for about 10 seconds. The indicator light or status LED will blink rapidly on most Roku devices when the factory reset is complete.

For more information, check out this Support article: How do I factory reset my Roku® streaming device?

Please keep us posted on how it goes.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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