Getting Started - Setup & How-to

[hdavis9]

I just bought a Roku and when I do the set up it connects to the internet, does the update and restarts. It just continues to do this process. I have done it 10 times. HELP!

[RokuDanny-R]

@hdavis9 

Thanks for the post.

How are you powering the Roku device? Is the device powered by the TV USB port or is it plugged into a wall outlet?

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can finish updating and setting up your Roku device. Then once your device has been setup, try switching back to your home wireless network.

Please keep us posted what you find out.

Thanks,
Danny