Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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hdavis9
Level 7

Roku device updates and restarts

I just bought a Roku and when I do the set up it connects to the internet, does the update and restarts. It just continues to do this process. I have done it 10 times. HELP!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku device updates and restarts

@hdavis9 

Thanks for the post.

How are you powering the Roku device? Is the device powered by the TV USB port or is it plugged into a wall outlet?

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can finish updating and setting up your Roku device. Then once your device has been setup, try switching back to your home wireless network.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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