Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Roku can't connect to internet

I have a Roku Express that I am trying to connect to my TV, but I am using the remote through the Roku app. When I go to connect it, it does not connect as we can't connect it. We don't know the address, but I heard if you give the SN number, someone can help you find the IP address. 

SN: YG2771616055

Model: 3700X

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Roku Employee
Roku Employee

Re: Roku can't connect to internet


Thanks for the note.

Please be aware that the Roku mobile app will only work once the device is already connected to the internet already as it requires the device be on the same network as the Roku mobile app. We would recommend connecting the Roku device to your wireless network through the remote first.

If you do not have a remote, you can order a replacement Simple remote on our Products page here: Player Accessories


Danny R.
Roku Forum Moderator
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