Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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et62
Level 8

Roku WEBSITE won't allow me to finish device activation (blank website)

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I get to the step where I am asked whether or not I am paying for TV and no matter which answer I select I get a blank page and can't finish the device activation. Mobile and PC two different browsers.

I've owned this device for less than 30 minutes and I am already pissed off beyond belief. Anyone else experiencing this or found a fix?

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku WEBSITE won't allow me to finish device activation (blank website)

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Hi everyone,

Thanks for your patience regarding this issue.

We believe this issue has been resolved. We would recommend trying to activate your device again to see if you are still experiencing this issue.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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32 Replies
Elizabethanne
Level 7

Activation Stuck on Survey questions

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I’m trying to set up my roku express and my link works but every time i get to the step where it asks me if i have cable i select my answer and the screen goes white and won’t load. My internet connection is fine as it is working on everyone other website. had this happened to anyone else or do they know how to fix this?

frank910
Level 7

Re: Activation Stuck on Survey questions

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Having the same issue! Just got my device

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Chelyst
Level 7

Re: Activation Stuck on Survey questions

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Same here

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lnwbreckenridge
Level 7

Re: Activation Stuck on Survey questions

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Same

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frank910
Level 7

Re: Activation Stuck on Survey questions

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Okay! So maybe this is a larger Roku issue! That gives me a piece of mind. 

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sjj
Level 7

Re: Roku WEBSITE won't allow me to finish device activation (blank website)

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Exact same thing happening here now on same question during activation...

Psl1964
Level 7

Re: Roku WEBSITE won't allow me to finish device activation (blank website)

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Same here!😡

WrongOne
Level 7

Re: Roku WEBSITE won't allow me to finish device activation (blank website)

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This is absurd. You can’t keep your activation process working?

Why are there countless threads on this subject?

Kemmie
Level 8

Re: Roku WEBSITE won't allow me to finish device activation (blank website)

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Yes trying to factory reset tv and stuck at second question