Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
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et62
Reel Rookie

Roku WEBSITE won't allow me to finish device activation (blank website)

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I get to the step where I am asked whether or not I am paying for TV and no matter which answer I select I get a blank page and can't finish the device activation. Mobile and PC two different browsers.

I've owned this device for less than 30 minutes and I am already pissed off beyond belief. Anyone else experiencing this or found a fix?

1 Solution

Accepted Solutions
RokuDanny-R
Retired Moderator

Re: Roku WEBSITE won't allow me to finish device activation (blank website)

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Hi everyone,

Thanks for your patience regarding this issue.

We believe this issue has been resolved. We would recommend trying to activate your device again to see if you are still experiencing this issue.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

32 REPLIES 32

Activation Stuck on Survey questions

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I’m trying to set up my roku express and my link works but every time i get to the step where it asks me if i have cable i select my answer and the screen goes white and won’t load. My internet connection is fine as it is working on everyone other website. had this happened to anyone else or do they know how to fix this?

frank910
Reel Rookie

Re: Activation Stuck on Survey questions

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Having the same issue! Just got my device

0 Kudos
Chelyst
Newbie

Re: Activation Stuck on Survey questions

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Same here

0 Kudos

Re: Activation Stuck on Survey questions

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Same

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frank910
Reel Rookie

Re: Activation Stuck on Survey questions

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Okay! So maybe this is a larger Roku issue! That gives me a piece of mind. 

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sjj
Newbie

Re: Roku WEBSITE won't allow me to finish device activation (blank website)

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Exact same thing happening here now on same question during activation...

Psl1964
Newbie

Re: Roku WEBSITE won't allow me to finish device activation (blank website)

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Same here!😡

WrongOne
Newbie

Re: Roku WEBSITE won't allow me to finish device activation (blank website)

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This is absurd. You can’t keep your activation process working?

Why are there countless threads on this subject?

Kemmie
Reel Rookie

Re: Roku WEBSITE won't allow me to finish device activation (blank website)

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Yes trying to factory reset tv and stuck at second question