Roku setup

[jasondecker]

vizio 65 inch m65-e0 with roku ultra plugged directly into HDMI 1

i experience very similar issue. I can go weeks with no problems then suddenly tv will say no signal even though the roku is there. If I switch off uhd on the tv it will then display the roku - but of course only 1080p. Attempting to switch uhd on will then render the screen blank

cables are fine. Display and roku all updated. It’s a massive annoyance with the only work around I’ve found is to factory reset the tv. Anyone have any ideas outside of what’s been communicated here already?

[RokuKariza-D]

Hey @jasondecker

Thanks for posting here in the Community!

Can you please provide us the following information:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) - specifically when you are able to see your screen again from when you are not able to
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza

[jasondecker]

Hey,

thank you for responding

Device model 4800x-roku ultra

Serial# X010001HWLVF

Device ID S02A208HWLVF

Software version 10.0.0 build 4195-C2

my son has experienced it a couple times on YouTube version 2.20 build 93005141 but I’ve experienced it a few times myself with mlb.tv and just generally after booting up the device from overnight so I’m not sure it’s specific to any particular app

I certainly will follow the steps you indicated when it happens again - in regard to the home/back button 5 times  

if you or anyone else here has any suggestions I would greatly appreciate them 

thanks again 

[RokuDanny-R]

@jasondecker

Thanks for the follow up and providing us with the information that we have requested.

We have passed it along to the appropriate team to investigate further.

Thanks,
Danny

[michele500000]

I just bought a new Vizio 4 K last night, Roku played last  night and now it won't. I tried new cable (HD) 

Different inputs, hdmi 1, 2, 3, . 

The roku is blinking, but the TV stopped showing anything on screen. It's a Roku Ultra.

I also tried a Roku Stick. Nothing shows. 

TV is, Vizio M series Quantum M65Q6-J

[jasondecker]

No idea if same as my tv but what I had to do in order to get the view back was to change the uhd from on to off on my TV - then I was able to see the roku again.

that’s my issue - it randomly seems capable of producing 4k/uhd then suddenly it will become incapable and I cannot see anything unless I remove the uhd in the tv settings itself. 1080p