Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Ianmb
Level 7

Roku Ultra keeps returning to defaults

I have a Roku Ultra that keeps resetting to default. I will turn on the television and I get the screen asking to pair the remote again, then I have to run through the initial setup process again of selecting a language and linking to an account. This is the second one I have had this issue on. I bought the original device through Amazon and after this happening for the 3rd time within a month I thought the unit might be defective and bought another from Best Buy. Now the new unit is starting to do the same thing. What am I missing? What might be causing this?

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Tivoburkee
Community Streaming Expert

Re: Roku Ultra keeps returning to defaults

Is it plugged into switched outlet? Is it losing power constantly, not allowing it take hold and keep it from being signed on? 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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