Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Roku Ultra keeps returning to defaults

I have a Roku Ultra that keeps resetting to default. I will turn on the television and I get the screen asking to pair the remote again, then I have to run through the initial setup process again of selecting a language and linking to an account. This is the second one I have had this issue on. I bought the original device through Amazon and after this happening for the 3rd time within a month I thought the unit might be defective and bought another from Best Buy. Now the new unit is starting to do the same thing. What am I missing? What might be causing this?

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Community Streaming Expert

Re: Roku Ultra keeps returning to defaults

Is it plugged into switched outlet? Is it losing power constantly, not allowing it take hold and keep it from being signed on? 

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