Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Roku Ultra Stuck on Loading Screen

My Roku Ultra is stuck on the bouncing letters screen. I don't have an SD card in it and when I press the reset button, even for 30 seconds or more, it reboots after only 10 seconds of pressing the button and won't do anything else.

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Roku Employee
Roku Employee

Re: Roku Ultra Stuck on Loading Screen

@jsmith2 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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