Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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redrob
Level 7

Roku Ultra / Screen is frozen and won't acknowledge the remote

My recently purchased Roku Ultra (only a few months old) froze last night in the middle of viewing a program.  It did not respond to anything I did.

I cycled the power multiple times.  Each time, it would come back to the menu and freeze again.

I pressed the reset button.  The first time, it went to the language selection screen, and had the 'pair with remote' message overlaying it.  I reset again, and now each time it just goes to the language selection screen.

The remote has power - when I press buttons on it, I hear a beep acknowledging the button, but nothing happens on the screen.  If I press the "where's the remote?" button on the side of the Roku device, the remote starts beeping, so there is communication happening.

I have tried the 'Home 5 times, up once, rewind twice, fast forward twice' sequence - I hear the beep, but nothing happens on the screen.

I'm guessing at this point I need an RMA, but I'm open to suggestions?

Alex

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redrob
Level 7

Re: Roku Ultra / Screen is frozen and won't acknowledge the remote

Sigh.  Never mind.  Roku is working fine.   My TV is doing . . . I have no idea.  Connected Roku to a different TV and it works fine, except I have to set everything back up again, after doing the hard reset.

Apologies to all for not checking that first.

Alex

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