Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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rukie
Level 7

Roku Ultra 4660X exiting out of all channels within a minute

Hey,

Our Roku Ultra 4660X on our TV has been exiting out of all channels (Netflix, Spotify, Amazon Prime Video, etc.) within a minute and goes back to the home page. We removed apps, restarted roku, then added them back. Didn't work. Then reset to factory settings and manually added back apps. That didn't work. Please help! Quarantine is no fun without Roku. Thanks

 

Roku Ultra (4660, 4661, 4662 series) 

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Ultra 4660X exiting out of all channels within a minute

@rukie 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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WhiteCrow49
Level 7

Re: Roku Ultra 4660X exiting out of all channels within a minute

I have been experiencing this for a few weeks. It's not consistent. I'll be watching something on the Hulu channel and it jumps back to the home page. Then I must re-enter and resume the program. It happens with other channels too. I have checked the updates to Roku and the specific channels.

WhiteCrow49
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RokuMary-F
Roku Employee
Roku Employee

Re: Roku Ultra 4660X exiting out of all channels within a minute

Hi @WhiteCrow49,

Thanks for the post. 

Have you tried rebooting your wireless network to see if that resolves the issue you are experiencing?

Please let us know and we'll continue assisting you from there!

Thanks,

Mary

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