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rukie
Level 7
‎07-12-2020 05:26 PM

Roku Ultra 4660X exiting out of all channels within a minute

Hey,

Our Roku Ultra 4660X on our TV has been exiting out of all channels (Netflix, Spotify, Amazon Prime Video, etc.) within a minute and goes back to the home page. We removed apps, restarted roku, then added them back. Didn't work. Then reset to factory settings and manually added back apps. That didn't work. Please help! Quarantine is no fun without Roku. Thanks

 

Roku Ultra (4660, 4661, 4662 series) 

Roku Ultra (4660, 4661, 4662 series)
4660X, 4662RW, 4660RW, 4660X2
Roku Ultra (4660, 4661, 4662 series)
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RokuDanny-R
Roku Employee
Roku Employee
‎07-13-2020 02:37 PM

Re: Roku Ultra 4660X exiting out of all channels within a minute

@rukie 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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