Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Tuanis7
Level 7

Roku Streaming Stick stopped working

My Roku Streaming Stick worked for 2 months then stopped working.  It will not start, so I cannot see the Menu.  I tried resetting it to factory settings, but that did not work.  I have tried it on 2 different TVs, various HDMI ports, and different electrical outlets without success.

Please advise.  Thanks in advance.

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2 REPLIES 2\
renojim
Community Streaming Expert

Re: Roku Streaming Stick stopped working

You should probably start looking into a warranty return:

https://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-Returns-and-Warranty-Information/td-...

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Streaming Stick stopped working

@Tuanis7

Thanks for the post.

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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