Help

Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Tuanis7
Newbie
‎07-22-2021 06:53 PM

Roku Streaming Stick stopped working

My Roku Streaming Stick worked for 2 months then stopped working.  It will not start, so I cannot see the Menu.  I tried resetting it to factory settings, but that did not work.  I have tried it on 2 different TVs, various HDMI ports, and different electrical outlets without success.

Please advise.  Thanks in advance.

0 Kudos
Reply
2 REPLIES 2
renojim
Community Streaming Expert
‎07-22-2021 11:52 PM

Re: Roku Streaming Stick stopped working

You should probably start looking into a warranty return:

https://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-Returns-and-Warranty-Information/td-...

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Reply
RokuDanny-R
Retired Moderator
‎07-23-2021 11:03 AM

Re: Roku Streaming Stick stopped working

@Tuanis7

Thanks for the post.

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Reply