Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Roku Streaming Stick stopped working

My Roku Streaming Stick worked for 2 months then stopped working.  It will not start, so I cannot see the Menu.  I tried resetting it to factory settings, but that did not work.  I have tried it on 2 different TVs, various HDMI ports, and different electrical outlets without success.

Please advise.  Thanks in advance.

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Community Streaming Expert

Re: Roku Streaming Stick stopped working

You should probably start looking into a warranty return:

Roku Community Streaming Expert

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Roku Employee
Roku Employee

Re: Roku Streaming Stick stopped working


Thanks for the post.

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.



Danny R.
Roku Forum Moderator
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