Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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RokuDanny-R
Roku Employee
Roku Employee

Re: No signal

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Hi everyone,

Thanks for the information.

If you are experiencing the "no signal" issue, please feel free to send me a private message with the following information:
-Roku model and number
-Roku device/serial number (found on the device)
-what TV brand and model number you are plugging the device into
-are you using an AVR in your setup? If so, what brand and model?

Once I have that information, I'll be able to pass it along to the appropriate team to look further into.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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DW83
Level 7

Re: Roku Streaming Stick + "No Signal" - Tried EVERYTHING!!

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I have Roku Express - and having same issue - I can't get past the HDMI 1080p screen - I click ok - my tv goes blue with NO SIGNAL across it - then goes back to same screen about the 1080.

I disconnected my cable box from the back - but am at a loss now - what can I do to get my link device code and move past this?

Thanks for any help!

[post edited]

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Streaming Stick + "No Signal" - Tried EVERYTHING!!

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@DW83 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
DW83
Level 7

Re: Roku Streaming Stick + "No Signal" - Tried EVERYTHING!!

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Danny-R:

Serial Number S008301HYM5G - Roku Express

I have a Vizio 1080p - I read other posts that stating having problems with Vizios not cooperating with Roku.   I get to the screen to pick 780 or 1080p, I click on the 1080 - and I get a blue screen of NO SIGNAL - then it jumps back to the 780 or 1080 screen.  I can't get it past that point.

Any information would be appreciated.

Thank you

[personal information removed]

DW83

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thedabera
Level 7

I am in "no signal" **bleep**. Tried everything. isn't there some support I can call?

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Nothing gets past "no signal". There is no phone number or chat to get help. When People have asked about this before the answers or resolutions are not posted. Help.

boogernose
Level 18

Re: I am in "no signal" **bleep**. Tried everything. isn't there some support I can call?

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Please post specifically what is happening so we can help you.

---A problem clearly stated is a problem half solved---.
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Haydenx360a
Level 8

Re: I am in "no signal" **bleep**. Tried everything. isn't there some support I can call?

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Sames as me, I posted on Monday no reply from anyone, from reading several posts it appears to be the latest firmware update that's broken it.

No telephone number to call, no email address, no support on here, really not impressed.

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sbuxton
Level 7

Re: No signal

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I'm having the same issue. The stick worked for a while, now I get "no signal", and the power light is flashing. I'll try PMing Danny.

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tnt7089
Level 7

Re: Roku Streaming Stick + "No Signal" - Tried EVERYTHING!!

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danny having same issue black screen on all tv's with stick. roku account tnt7089

stick sn isc238dh766724

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Streaming Stick + "No Signal" - Tried EVERYTHING!!

Jump to solution

Hi everyone,

Thanks for the posts.

If you are currently experiencing the "no signal" issue, please feel free to send me a private message with the following information:

-Roku Model
-Roku serial number/device ID (found on the Roku device)
-TV brand and model number
-are you using an AVR? If so, what brand and model?
-summary of the issue you are experiencing and what troubleshooting you have done, and when did you start to experience this issue?

Once I have this information, I'll be able to pass it along to the appropriate team.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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