Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Claymon
Level 7

Re: Roku Streaming Stick + "No Signal" - Tried EVERYTHING!!

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I'm also having this issue. When starting up I can see the 'bouncing' Roku logo for up to 12 times, and then when it should be switching to the Home screen the signal stops.
I tried different ports and different screens (1 TV, one large computer monitor).

I noticed that the Android App would still recognize and connect to the device, FYI.

I finally resorted to a factory reset, but the behavior is still the same, except the app no longer recognizes it.  Thanks

 

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rkinnyc
Level 7

Re: Roku Streaming Stick + "No Signal" - Tried EVERYTHING!!

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I find it very hard to believe that the underlying problem remains unknown, considering how pervasive this specific issue is. I don't think it's unreasonable to expect a clear, public answer rather than private messaging so that we can take whatever action is necessary, even if that means a general recall.

RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Streaming Stick + "No Signal" - Tried EVERYTHING!!

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@Myrtle @Claymon @rkinnyc 

Thanks for the information.

I have passed along your concerns to our Support team. They will follow up and assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Myrtle
Level 8

Re: Roku Streaming Stick + "No Signal" - Tried EVERYTHING!!

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Mine still is not working. No one called, although they said they did. 

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Claymon
Level 7

Re: Roku Streaming Stick + "No Signal" - Tried EVERYTHING!!

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I opened a ticket and got a response.

"Unfortunately, the Roku device might be faulty and the warranty period has expired and hence we do not have access to replace the device."

That is a shame, My family really liked it and it was only 2 years and 3 months old. 

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Forresw
Level 7

Re: Roku Streaming Stick + "No Signal" - Tried EVERYTHING!!

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I am having same issue- though I have had mine for months! I have interment- Roku Won’t connect

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Streaming Stick + "No Signal" - Tried EVERYTHING!!

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@Forresw 

Thanks for the note.

Can please be more specific regarding the issue that you are experiencing? What troubleshooting have you already done?

With more information we will be able to assist your further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Myrtle
Level 8

Re: Roku Streaming Stick + "No Signal" - Tried EVERYTHING!!

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I have put in new batteries. I have disconnected and reconnected, both the rook from the tv and the cable box. I have tried to connect on my iPhone. It keeps saying that there is no video signal. I have not gotten a phone call. They apparently called yesterday and sent it straight to voice mail. The voice mail showed up at least 12-14 hours after the call. I am frustrated. 

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Myrtle
Level 8

Re: Roku Streaming Stick + "No Signal" - Tried EVERYTHING!!

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I really liked mine. It is only a little over a year old. 

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LA27
Level 7

Re: Roku Streaming Stick + "No Signal" - Tried EVERYTHING!!

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Having same issue as well.  Tried all steps, checking wireless provider, Sling provider, and roku.  Still waiting for a reply from Roku.  Can the device "die"?  I was going to purchase a new one, but with all these comments I am seeing with no resolution not sure what to do?  

 

Does anyone have an answer.

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