Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Melissaorange
Level 8

Roku Streaming Stick Plus stopped working

I had no problems for over a year, and one morning the device just stopped working. I thought it was the remote, but I think it's the device. I get the dancing Roku screen, and my Sony Bravo TV recognizes the HDMI device, but the remote can't control it (fresh batteries and the pairing light blinks) and my phone can't activate the device any longer. (This used to work fine.) I've unplugged, replugged, made sure the connections are secure, and still nothing. Any suggestions?

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6 REPLIES 6\
boogernose
Level 18

Re: Roku Streaming Stick Plus stopped working

Try a Factory reset somewhere on the stick is a pinhole.

Stick a paper clip down and hold it down a good 30 seconds.

While it is plugged in and powered.

Good Luck.

---A problem clearly stated is a problem half solved---.
Melissaorange
Level 8

Re: Roku Streaming Stick Plus stopped working

That worked! Thanks. So now the device works and I can use my phone as a remote. Any ideas on how to get the remote to work?  Batteries work (the tv turns on/off with it) and the green button in the back is flashing. 

boogernose
Level 18

Re: Roku Streaming Stick Plus stopped working

Whats not working?

Settings/Remotes and Devices/Setup new Device>>

---A problem clearly stated is a problem half solved---.
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Melissaorange
Level 8

Re: Roku Streaming Stick Plus stopped working

Nothing works, except the tv power button. No other buttons work. 

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joyreed33
Level 7

Re: Roku Streaming Stick Plus stopped working

I purchased a streaming stick plus because I have a 4k tv and wanted to upgrade from my regular roku express.  I thought I was doing something.  When it came, I plugged it in and set it up with no problems.  The picture was noticeably upgraded from the express.  I was happy.  A few days later I get a message on the screen the stick is overheating.  So I unplug it for like 30 minutes to let it cool down.  I plug it bag in the same way as before and nothing.  It was not connecting at all.  Now, I'm upset because I've have been trying to check it periodically and nothing is showing up.  My warranty/window of return is not gone.  I bought it 7/21 and am now stuck with a dead device.  Highly disappointing.

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StreamerUser
Level 20

Re: Roku Streaming Stick Plus stopped working

1)  Sometimes units are bad - you can always return/refund/exchange

2) Use an HDMI Extender (to help reduce heat) - Roku offers a free one, though you can order/buy one yourself:    https://my.roku.com/hdmi

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