Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Melissaorange
Level 8

Roku Streaming Stick Plus stopped working

I had no problems for over a year, and one morning the device just stopped working. I thought it was the remote, but I think it's the device. I get the dancing Roku screen, and my Sony Bravo TV recognizes the HDMI device, but the remote can't control it (fresh batteries and the pairing light blinks) and my phone can't activate the device any longer. (This used to work fine.) I've unplugged, replugged, made sure the connections are secure, and still nothing. Any suggestions?

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4 Replies
boogernose
Level 18

Re: Roku Streaming Stick Plus stopped working

Try a Factory reset somewhere on the stick is a pinhole.

Stick a paper clip down and hold it down a good 30 seconds.

While it is plugged in and powered.

Good Luck.

---A problem clearly stated is a problem half solved---.
Melissaorange
Level 8

Re: Roku Streaming Stick Plus stopped working

That worked! Thanks. So now the device works and I can use my phone as a remote. Any ideas on how to get the remote to work?  Batteries work (the tv turns on/off with it) and the green button in the back is flashing. 

boogernose
Level 18

Re: Roku Streaming Stick Plus stopped working

Whats not working?

Settings/Remotes and Devices/Setup new Device>>

---A problem clearly stated is a problem half solved---.
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Melissaorange
Level 8

Re: Roku Streaming Stick Plus stopped working

Nothing works, except the tv power button. No other buttons work. 

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