Getting Started - Setup & How-to

[Cgkitts]

Roku stick was working, I was connecting an audio receiver to the TV and the Roku stick blacked out, then got the bouncing Roku logo and now by TV says it's not connected. 

It's plugged into an outlet, I've tried two different HDMI ports, held the reset button for well over 30 seconds both when plugged in and not plugged into TV.

The white light stays solid for a few seconds after reset then goes to blinking. 

Replaced batteries in remote. 

Help please

[RokuDanny-R]

@Cgkitts 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

[earlthorn1]

Where is the reset button

[renojim]

The reset button is on one of the edges of the Stick.  If it's not there, look for a pinhole you can stick a paperclip into.

https://support.roku.com/en-gb/article/208757008

[RShack13ford]

Same problem here! I was so excited to finally have a roku stick for my living room only to be devastated the stick won't read on my TV. 

[RokuDanny-R]

@RShack13ford

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Are you seeing a message on the screen? Have you tried using another HDMI port on your TV as well as connecting your Roku device to another TV to see if you are experiencing the same issue.

Thanks,
Danny

[Cgkitts]

I was able to resolve the issue, unfortunately I don't remember how.

[chappers3952]

works on my other tv but not my Insignia tv...powers on but tv doesn't read it

[RokuDanny-R]

@chappers3952

Thanks for the post.

Is there a light on the Roku device? How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet? Have you also tried plugging the device into another HDMI input on your TV?

Please keep us posted.

Thanks,
Danny