Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Roku Stick won't connect to TV

Roku stick was working, I was connecting an audio receiver to the TV and the Roku stick blacked out, then got the bouncing Roku logo and now by TV says it's not connected. 

It's plugged into an outlet, I've tried two different HDMI ports, held the reset button for well over 30 seconds both when plugged in and not plugged into TV.

The white light stays solid for a few seconds after reset then goes to blinking. 

Replaced batteries in remote. 

Help please

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3 Replies
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Roku Employee
Roku Employee

Re: Roku Stick won't connect to TV

@Cgkitts 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku Stick won't connect to TV

Where is the reset button

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Level 16

Re: Roku Stick won't connect to TV

The reset button is on one of the edges of the Stick.  If it's not there, look for a pinhole you can stick a paperclip into.

https://support.roku.com/en-gb/article/208757008

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