Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Cgkitts
Level 7

Roku Stick won't connect to TV

Roku stick was working, I was connecting an audio receiver to the TV and the Roku stick blacked out, then got the bouncing Roku logo and now by TV says it's not connected. 

It's plugged into an outlet, I've tried two different HDMI ports, held the reset button for well over 30 seconds both when plugged in and not plugged into TV.

The white light stays solid for a few seconds after reset then goes to blinking. 

Replaced batteries in remote. 

Help please

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8 REPLIES 8\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Stick won't connect to TV

@Cgkitts 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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earlthorn1
Level 7

Re: Roku Stick won't connect to TV

Where is the reset button

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renojim
Community Streaming Expert

Re: Roku Stick won't connect to TV

The reset button is on one of the edges of the Stick.  If it's not there, look for a pinhole you can stick a paperclip into.

https://support.roku.com/en-gb/article/208757008

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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RShack13ford
Level 7

Re: Roku Stick won't connect to TV

Same problem here! I was so excited to finally have a roku stick for my living room only to be devastated the stick won't read on my TV. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Stick won't connect to TV

@RShack13ford

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Are you seeing a message on the screen? Have you tried using another HDMI port on your TV as well as connecting your Roku device to another TV to see if you are experiencing the same issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Cgkitts
Level 7

Re: Roku Stick won't connect to TV

I was able to resolve the issue, unfortunately I don't remember how.

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chappers3952
Level 7

Re: Roku Stick won't connect to TV

works on my other tv but not my Insignia tv...powers on but tv doesn't read it

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Stick won't connect to TV

@chappers3952

Thanks for the post.

Is there a light on the Roku device? How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet? Have you also tried plugging the device into another HDMI input on your TV?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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