Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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anthony009
Level 7

Roku Refused to finish setting up

My roku failed to finish setting up entirely. I purchased a roku express from the website and it arrived yesterday.  It got through most of the setup process but after it updated it just went into a constant restart loop. Roku is sending me a replacement- still would like to get this one to work though.

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3 Replies
makaiguy
Level 20

Re: Roku Refused to finish setting up

Some people with this problem have reported success by using a wifi hot spot on their mobile phone as the internet connection. If/when it completes the update successfully then they could switch it back to using their home wifi network.

If you don't have a phone hot spot available you could take it to a friend or neighbor's and try using their wifi for the update.

Note: this has not been universally successful, but many people have reported it worked for them.

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anthony009
Level 7

Re: Roku Refused to finish setting up


@makaiguy wrote:

Some people with this problem have reported success by using a wifi hot spot on their mobile phone as the internet connection. If/when it completes the update successfully then they could switch it back to using their home wifi network.

If you don't have a phone hot spot available you could take it to a friend or neighbor's and try using their wifi for the update.

Note: this has not been universally successful, but many people have reported it worked for them.



I wish I could try that with a different wifi network but unfortunately it will not take me back to the original setup screen

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DBDukes
Level 14

Re: Roku Refused to finish setting up


@anthony009 wrote:

I wish I could try that with a different wifi network but unfortunately it will not take me back to the original setup screen


Do a hard factory reset. There's a reset button on the device. With power connected, press and continuously hold it down for at least 30 seconds. I say again, at least 30 seconds. Count them. It's important. 30 seconds. (Sorry, but some will hold until "I saw the screen change so I figured it was okay" or "It seemed about 30 seconds so it's okay." Don't do that. 30 seconds.)

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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