Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Roku Premiere stuck in set-up

Hi

I have just received my Roku Premiere and I’m trying to set it up but after the software download it restarts and goes back to the language screen. I’ve now tried a dozen times on different TVs using different networks and it keeps going around in circles doing the same thing. Any help would be gratefully received. TIA

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Roku Employee
Roku Employee

Re: Roku Premiere stuck in set-up

@Kerrgra 

Thanks for the inquiry.

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot to see if you can activate and setup up your device. Then once the device is updated and set up, you can switch back to your wireless network.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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